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Returns and Refunds

Our policy does not allow for the return of any prescribed medication. This is due to  safety reasons and never re-sell returned medication. 

If you have any unwanted or unused medication, please take it to a local pharmacy for safe disposal. Never discard of any unused or unwanted medications via waste water or through your household waste.


You have the right to cancel your order up until the point it has been approved by a doctor. Once it has been approved by a doctor, you can no longer cancel your order, as a formal agreement will then have been formed. 

Returns & Refunds you will be 100% satisfied with your medication. However, in the case that you wish to return medication to us because it is:

  • not fit for purpose;
  • not as described; or
  • faulty or damaged
  • we will refund the full price of the medication together with delivery charges and any costs that you incur in returning the item back to us.

All refunds will be processed back to the debit or credit card used to pay for the original order. If in the event your card has expired before a refund is to be made, please contact us with your new card details. 

Contact our customer service to arrange a return, refund or cancellation:

Please include your order number to help us quickly identify your order.

This policy is offered in addition to your legal rights.