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Frequently Asked Questions

Is the medication sent in discreet packaging?

All our medications are sent in unbranded, plain packaging to ensure complete confidentiality of contents. 

Do you accept existing prescriptions?

Unfortunately, we do not accept private prescriptions. You will be required to complete our online consultation to have an online prescription approved by our doctors. 

Do I need a prescription to order?

Yes, you will need to complete our online consultation questionnaire, to obtain approval from our doctor, who will prescribe your chosen medication for you.

All our medications are prescription-only medications, not over-the-counter medicines. 

How does the online ordering process work?

  1. Place Your Order: To order your private prescription online, choose your medication from the treatment category and then add the correct dosage to your basket.  You will then be prompted to login or register a new account with us if you are a new customer.
  2. Complete Your Online Consultation: The online medical questionnaire will ask you a series of short questions similar to the questions asked by your GP during a personal consultation. The consultation is aimed to find out your medication is the right one for your symptoms.
  3. Doctor's Approval: Our doctors review and assess all online prescription orders to ensure suitability for the patient. Once approved, your prescription will be submitted to our UK pharmacy to start dispensing your medication.
  4. Pharmacist Dispenses Medication: Our GPhC registered pharmacist starts dispensing your medication for shipment, as soon as they receive the doctor's approval.
  5. Your Medication Is On Its Way To You: Your medication will be shipped to your UK address using a tracking number. You will receive a notification to say your medication is on its way to you.

How can I be reassured my medications are genuine?

All medication dispensed from our pharmacist is purchased from the same suppliers your local high street pharmacy uses. Dispensing pharmacies including ours, only use MHRA regulated wholesalers.

Can I expect confidentiality of service?

View our privacy policy for more information on how we store your medical data in complete confidentiality. 

All your medical information and order history is stored confidentially and is only accessed by our medical doctors and staff.

What payment methods do you accept?

We only accept major credit card (Maestro, Mastercard and Visa) and debit cards.

Will my GP know if I have ordered medication online?

We advise that you keep your GP informed of what medications you have ordered online.

You will not be required to enter your GP or surgery details at any point on our website or when registering your account. 

What if I start to experience side effects from the medication?

The sensible thing to do if you experience any side effects from any medication is to stop taking it and consult with your GP for advise immediately. 

Which countries do you take orders from?

We only take orders from residents of the UK and we only ship orders to the UK.

How quick do you deliver to the Scottish Highlands and British Isles?

We cannot guarantee next day delivery to addresses within the Scottish Highlands or British Isles. 

The delivery time to these regions usually exceeds more than 1 day. 

Order Online in 5 Simple Steps

  • Step 1

    Place Your Order

    To order your private prescription online, choose your medication from the treatment category and then add the correct dosage to your basket. You will then be prompted to login or register a new account with us if you are a new customer.

  • Step 2

    Complete Your Online Consultation

    The online medical questionnaire will ask you a series of short questions similar to the questions asked by your GP during a personal consultation. The consultation is aimed to find out your medication is the right one for your symptoms.

  • Step 3

    Doctor's Approval

    Our doctors review and assess all online prescription orders to ensure suitability for the patient. Once approved, your prescription will be submitted to our UK pharmacy to start dispensing your medication.

  • Step 4

    Pharmacy Dispenses Your Medication

    Our pharmacy starts dispensing your medication for shipment, as soon as they receive the doctor's approval.

  • Step 5

    Your Medication Is On Its Way To You

    Your medication will be shipped to your UK address using a tracking number. You will receive a notification to say your medication is on its way to you.